Original submission details
Original title: The human heart built with lego blocks: Kapferer's model and LEGO 🫀🧱❤️🧱💙🧬🧱❤️🫀 I ❤️ LEGO 🫀❤️🧱 🛠️🎨 ✨🧱❤️🔥🫀
View original KEATS context ↗ (university access required).
4.5 Kapferer model for digital communication
Look again at the Kapferer model for digital communication and the types of content and interactions listed.
Do you think the model is complete, or could you add any elements? What is the most memorable way a brand has tried to engage your attention? Are non-traditional ways of communicating with you more successful in getting you to interact with the brand concerned?
Choose an example of a brand making a connection with you and post in the forum why this was effective – or not – in your opinion.
Course task reproduced as context. The response below is Fiona’s independent academic work. KEATS source ↗ (university access required).
Explore writing on this question ↗HI NADINE,
YOUR POST REMINDED ME OF SOMETHING I EXPERIENCED OUTSIDE THE LEGO STORE AT 30 ROCK IN NEW YORK.
THERE WAS A HUGE QUEUE, SO I ASKED PEOPLE WHAT ALL THE BUZZ WAS ABOUT. THEY TOLD ME THERE WAS A FREE CREATIVE SESSION WITH ONE OF LEGO’S MASTER BUILDERS/CERTIFIED PROFESSIONALS THAT HAD BEEN SHARED THROUGH THE LEGO ONLINE COMMUNITY. PEOPLE WERE PROUDLY HOLDING THEIR OWN CREATIONS, SHOWING THEM TO COMPLETE STRANGERS AND TALKING ABOUT IDEAS. SOME WERE ALSO EXCITED BECAUSE MEMBERS OF THE LEGO FORUM HAD THE CHANCE TO RECEIVE A SPECIAL LIMITED-EDITION ITEM.
BENJAMIN FRANKLIN IS OFTEN CREDITED WITH SAYING, “TELL ME AND I FORGET. TEACH ME AND I REMEMBER. INVOLVE ME AND I LEARN.” WATCHING EVERYONE IN THAT QUEUE, WAS THAT!
I THINK LEGO STRUCK GOLD BECAUSE LEGO STRUCK A HUMAN CONNECTION. THE QUEUE WAS FULL OF PEOPLE WHO WANTED TO SHARE SOMETHING THEY LOVED WITH OTHER PEOPLE WHO UNDERSTOOD IT AND AN ENTITY THEY CONNECTED WITH LIKE A PERSON... LEGO LIKE AN ORGANIC BEING AND ENTITY IN ITSELF WE PROJECT OUR HUMAN CONNECTIONS/FEELINGS ONTO IT AND FORM AN EMOTIONAL BOND.
I HADN’T PLANNED ON STOPPING, BUT I STAYED BECAUSE THE ATMOSPHERE PULLED ME IN. I THINK THAT’S WHAT MAKES LEGO DIFFERENT. IT GIVES PEOPLE A REASON TO CONNECT WITH EACH OTHER AND THE PERSONALITY CREATED AROUND LEGO, AND THAT’S SOMETHING MANY BRANDS TRY TO ACHIEVE BUT VERY FEW ACTUALLY DO.
THANKS FOR SHARING, FI
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The original response was embedded in an image. Its text is transcribed here once, with its original capitalisation. The accompanying LEGO scene is an illustration.
References.
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